You have 2 options for organising a collection of your parcel with UPS. Both of these options are free of charge!  Please note that once you generate a label you have 15 days to print it before it expires. Printed labels and Zero Waste Box labels last 6 months before expiring. 

      1. Via telephone: 

This is the quickest option. You can call UPS on 03457 877 877 - please follow the instructions given by the automated system. Over the phone, you will have to provide the tracking number found on the shipping label. 

       2. Via the UPS website:

Go to www.ups.com/gb, click on ‘Shipping’ and select ‘Schedule a parcel collection’. 

Section 1 – Shipping Label Questions 

1. Respond ‘Yes’ to the question: ‘Do you have pre-printed UPS Shipping Labels for your shipment?’ 
2. Enter the tracking number of every box to be collected. Separate each tracking number with commas. 

Section 2 – Collection Information and Location 

Fill out all the mandatory fields in this section (those with a * beside them). 

Section 3 – Service and Package Information 

1. Enter the number of boxes to be collected in ‘Packages in Your Collection’. 
2. Enter the total weight of the boxes. 
3. UPS Services in ‘Your Collection’: always choose ‘UPS Standard’ in ‘UPS Domestic Service section’. 
4. Leave empty ‘UPS International Services’ and ‘UPS EU Transport Services’. 

Section 4 – Collection Date and Time 

1. Select the date and time slot to have the box(es) collected. Please ensure you organise a collection at least 24 hours in advance. 
2. Please also ensure there are 6 hours between the earliest and latest times of collection. 
3. Select your ‘Preferred Collection Location’ (i.e. it can be an entrance or a building reception). 

Section 5 – Collection Notifications 

Please make sure to unhide this section and insert your email address to receive a confirmation email of your collection. Please write down the collection number and refer to it whenever you need to contact TerraCycle®. Click ‘NEXT’ to review the details of your collection request. 

Section 6 – Review your Collection Request 

Verify all the details of your request and if everything looks good, click ‘NEXT’. 

Now you are all sorted, and you will receive a confirmation email.